Customer Value Architect III
MixpanelRemotely
Listed on 3 job boards, which is a stronger signal than one board alone.
llmproduct analyticsaimcpfunnel analysisdashboard designretention modelingadoption planning
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Job Description
📋 Description
- Own the adoption and value plan for each account end to end, linking why the customer bought
- Build trusted relationships with business and technical stakeholders across onboarding, adoption
- Collaborate with Account Executives and renewal counterparts, presenting value evidence and
- Lead enablement sessions on dashboard design, funnel analysis, and retention modeling.
- Monitor usage signals and conduct business reviews to surface insights and growth opportunities.
- Coordinate with GTM, Product, and Engineering on escalations and insights for the broader team.
🎯 Requirements
- Experience in customer success, consulting, or related field supporting B2B SaaS accounts.
- Proven ability to manage relationships across business and technical stakeholders.
- Ability to translate technical concepts into terms for non-technical stakeholders.
- Experience turning product usage into a clear ROI story for customers.
- Comfort building adoption plans tying daily work to larger customer goals.
- Hands-on experience with AI or agentic tooling (e.g., MCP workflows, LLM copilots).
🎁 Benefits
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- 401(k) and other pre-tax benefits
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