Vice President, Customer Experience

📋 Description

• Lead post-sales ops across three brands
• Unify onboarding, CS, and tech support into one CX model
• Leverage AI and automation to scale and improve value
• Align Sales, Marketing, Product, and Engineering on customer outcomes
• Drive revenue growth, reduce churn, and lower cost-to-serve

🎯 Requirements

• 10+ years in CS/Onboarding/Support with VP/Senior Director ownership
• Proven希望 to transform workflows and ops
• Hands-on AI/automation experience; understand failure modes
• Data fluency; build metrics and dashboards
• SaaS post-sales and SMB/Mid-market experience
• Bachelor's degree required; MBA preferred