ITSM Coordinator

📋 Description

• Coordinate ticket flow across multiple boards and triage tickets in Manual Review status.
• Review and route tickets to the correct resource or team with complete details for follow-up.
• Monitor Spam Cleanup Board to reclassify mislabelled tickets.
• Manage on-site service ticket dispatches with third-party vendors.
• Dispatch tickets to Client IT Boards with accurate routing.
• Review Client Updated tickets to confirm resolution and escalate urgent updates.

🎯 Requirements

• Associate’s Degree in a computer-related field preferred.
• 2-4 years of customer service experience required.
• 1-3 years of ticket management or triage experience preferred.

🎁 Benefits

• Proactive problem-solving and accountability in work.
• Commitment to continuous improvement and process efficiency.