North AmericaFull TimeData Science
Remotely
generative aiccaasenterprise saasllmsbusiness & managementforward deployeducaas
Job Description
📋 Description
- Define and execute the global customer strategy across Professional Services, Customer Care
- Lead a unified global delivery model for CCaaS and AI/agentic solutions.
- Establish repeatable deployment methodologies to speed value delivery.
- Drive organizational and technological transformation with AI capabilities.
- Partner with Product and Engineering to turn deployment feedback into roadmap priorities.
- Own performance and strategic direction of the Customer Experience org.
🎯 Requirements
- 15+ years in Customer Experience, Customer Success, or related roles in global SaaS/cloud
- 5+ years in a VP/SVP-level leadership role.
- Experience leading large, distributed organizations (200+ employees).
- Strong technical foundation; able to engage with Product & Engineering leaders.
- Deep understanding of enterprise architecture, AI deployments, Generative AI, LLMs, and agentic
- Knowledge of CCaaS/UCaaS and enterprise software deployments.
🎁 Benefits
- Compensation: $265,000–$400,000 OTE.
- Long-term incentives: Equity-based incentives may apply.
- Short-term incentives: Bonus or commission opportunities may apply.
- Healthcare: Medical, dental, vision insurance.
- Financial protection: Life and disability insurance.
- Retirement: 401(k) plan.
