Operations Specialist I-III (UK)

📋 Description

• Set up new orders and manage time-critical logistics per SOPs and client instructions.
• Coordinate tasks across multiple orders, switching focus as needed with guidance from ops leads.
• Verify drivers have picked up/recovered correct pieces and confirm flight departures via AWB
• Adhere to communication standards across team outlets; provide proactive updates on deviations.
• Monitor announcements and training for new features and process changes.
• Manage inbound/outbound communications to ensure timely responses.

🎯 Requirements

• Entry-level to mid-level operations experience in logistics or freight preferred.
• Strong customer service mindset with attention to detail and timely problem solving.
• Familiarity with AWB tracking, driver coordination, and basic air freight terminology.
• Proficient in Slack, Zendesk, email, and phone communication.
• Ability to work remotely and collaborate with global teams.
• Willingness to learn and adapt in a fast-paced startup environment.

🎁 Benefits

• Salary range €36,000 – €65,000 annually.
• Remote work with global team collaboration.
• Equal opportunity employer with a focus on inclusion and growth.