Director of Operational Readiness

📋 Description

• Own the full change management lifecycle across Customer Operations
• Design and maintain a system of record tracking changes with ownership and timelines
• Size changes, scope training, and prepare communications and training materials
• Collaborate with Product, Engineering, Operations, and Partners to ensure timely implementation
• Leverage automation and AI-assisted workflows to scale operations
• Represent operational readiness in large launch planning

🎯 Requirements

• Track record building and running change management or implementation functions
• Experience with project/ticketing systems (JIRA, Linear, Asana, or equivalent)
• Analytical ability to identify themes and prioritize interventions
• Strong cross-functional communication and stakeholder management
• Autonomous, data-driven decision maker who can operate with ambiguity
• Experience managing operational change through outsourced or BPO models

🎁 Benefits

• Competitive compensation and equity packages
• Leading configured work computers of your choice
• Flexible paid time off
• Fully covered healthcare and dependent coverage
• Option to enroll in an FSA
• Paid parental leave for primary caregivers