Product Owner - Cloud Contact Center (CCaaS) Data Platform

📋 Description

• Lead backlog ownership, prioritization, work definition, and delivery planning for CCaaS cloud
• Serve as liaison between Contact Center Operations, Product Management, Engineering, Architecture
• Translate business demand into implementation-ready work and drive PI planning and execution.
• Focus areas include voice, digital engagement, analytics, agent experience, and cloud platform

🎯 Requirements

• 5+ years in Product Owner/Agile Product Delivery; 3+ years supporting cloud platforms.
• Expert backlog ownership and grooming; ability to write implementation-ready user stories with
• Strong cross-enterprise facilitation and PI Planning experience; CCaaS/contact center tech
• GCP, AWS, or Azure experience (GCP preferred); ability to manage cross-team dependencies.
• Strong communication with executive and technical stakeholders; experience in customer
• Bachelor's degree or equivalent experience in relevant field.

🎁 Benefits

• Competitive salary and full-time benefits.
• Remote-friendly with global collaboration.
• Opportunity to work across cloud platforms (GCP/AWS/Azure) and CCaaS technologies.