Technical Services Engineer Representative

📋 Description

• Technical issues across hardware and software with customers; troubleshoot and resolve issues.
• Perform software and hardware upgrades and RMA dispatch as needed.
• Collaborate with Support, Engineering, and field teams to resolve problems.
• Weekend/public holiday/on-call support rotations may be required.
• Work primarily from the Bangalore office in alignment with policies.
• Contribute to KB articles and FAQs for internal and customer use.

🎯 Requirements

• Hands-on experience in customer-facing roles or technical support.
• Familiarity with enterprise storage concepts (SAN, NAS, Fibre Channel, Ethernet, IP, iSCSI).
• Understanding of major OS/platforms (Linux, VMware, Windows); willingness to deepen expertise.
• Comfort with CLI/SSH and reading/interpreting logs.
• Strong communication, organization, and team collaboration skills.
• Bachelor’s degree in Computer Science or related field.

🎁 Benefits

• Company culture focused on persistence, creativity, teamwork, ownership, and customer first.
• Opportunities for growth with recognition as a Best Workplace in Technology and Great Place to Work.
• Perks including flexible time off, wellness resources, team events; see purebenefits.com for