Senior IT Help Desk Specialist

📋 Description

• Provide hands-on IT support and troubleshooting for employees
• Manage end-to-end hardware lifecycle: laptops, desktops, peripherals
• Troubleshoot network connectivity and conference room tech
• Support Zoom, printers, and room devices; maintain inventories

🎯 Requirements

• Foundational AI/ML understanding useful for AI-driven solutions
• Excellent communication and customer service skills
• Proficiency with ServiceNow for tickets
• Experience with Windows/MacOS, Google Workspace, MS Office
• Experience supporting diverse hardware and Zoom

🎁 Benefits

• Multiple health plans and time off options
• Parental leave, retirement options, education reimbursement
• In-office perks and more