POS Technician_Seattle

📋 Description

• Support POS retail needs with customers and internal teams
• Phone support for application/software issues
• Documentation, troubleshooting, and installation of hardware/software
• Internal testing/troubleshooting of the system
• Occasional onsite support for escalated issues
• Collaborate with internal teams to improve products and services

🎯 Requirements

• 1–3+ years in customer, product, or technical support (SaaS preferred)
• Strong troubleshooting skills and proficiency with CRM tools like Salesforce
• Excellent communication in a friendly, professional tone
• Passion for technology and delivering standout client experiences
• Willingness to travel to client sites for troubleshooting
• Fluent in Chinese and English

🎁 Benefits

• A fair compensation package
• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid STD
• Employer-paid Life Insurance with optional additional coverage
• Company holidays and paid time off options