Ops Lead Intern
Thinkahead Consultant Psychologist Pty LtdRemotely
jirachange managementservicenowitsmitilincident management
Job Description
📋 Description
- Support IT service operations aligned with ITIL best practices under senior guidance, covering
- Review dashboards actively
- Ensure that all (P1/P2) are driven properly with required engineers available
- Support SLA/SLO adherence; monitor ticket queues, backlog, and aging items for timely closure
- Conduct ticket audits for quality and documentation compliance; support problem management and
- Assist change management (documentation, risk logging, scheduling) and prepare SLA/incident
🎯 Requirements
- Bachelor's degree in IT, Computer Science, or related field
- 0–1 year of experience in ITSM/Operations or related role (internships/academic projects welcome)
- Basic awareness of ITIL processes; familiarity with ticketing tools (ServiceNow, Remedy, Jira) or
- Strong analytical, communication, and stakeholder management skills; able to stay calm during
- Preferred: exposure to enterprise/managed services, MS Excel/Word, and infrastructure domains
🎁 Benefits
