Technical Customer Support Engineer

📋 Description

• Provide high-quality technical support via cases, chat, Slack, community channels, phone, and video
• Act as first-line technical rep, troubleshoot issues, meet SLAs.
• Diagnose and resolve problems with databases, OLAP, cloud-native SaaS, distributed systems.
• Support pre/post-sales activities, including proofs of concept.
• Collaborate with Engineering, Product, Support Services, and GTM teams on customer needs.
• Create reusable technical solutions and educational resources (docs, blogs, webinars, training).

🎯 Requirements

• Previous experience in a customer-facing technical role (Support Engineer, Solutions Engineer
• Strong breadth/depth in databases, OLAP, cloud-native SaaS, distributed systems.
• Hands-on OLAP DBaaS or comparable tech; direct platform experience is a plus.
• Strong troubleshooting, analytical, and communication skills.
• Excellent written/verbal communication; ability to build trusted relationships.
• Fluent English; able to collaborate in a globally distributed, remote environment.

🎁 Benefits

• Fully remote and flexible work environment across 20+ countries.
• Healthcare employer contributions.
• Stock options and equity participation.
• Flexible time off in the US and generous time-off in other countries.
• $500 home office setup allowance for remote employees.
• Global company gatherings and in-person team events.