Support Operator

📋 Description

• Support customers through esports lifecycle: pre-event, live events, post-event.
• Monitor live esports data feeds for accuracy and uninterrupted delivery.
• Identify, investigate, and resolve real-time data discrepancies; escalate when needed.
• Communicate with customers/partners via Slack, Discord, Telegram, Teams, email.
• Log data-quality issues and contribute to knowledge base improvements.

🎯 Requirements

• Experience in customer-facing support, operations, or technical support.
• Customer-first mindset; high-quality, responsive service.
• Passion for competitive gaming/esports; familiarity with CS2, Valorant, Dota 2, PUBG ideal.
• Understanding of esports tournament structures, formats, rules, live-event workflows.
• Real-time troubleshooting, root-cause analysis, escalation when needed.
• Experience with Slack, Google Workspace, Discord, Microsoft Teams.

🎁 Benefits

• Flexible remote work with opportunities to meet colleagues in person.
• 28+ days vacation annually.
• Mental health support and access to counseling services.
• Remote-friendly culture with office/coworking options and travel opportunities.
• Team and company events; travel opportunities with travel insurance.
• Training and development budget for learning and growth.