Technical Customer Support Engineer

📋 Description

• Provide high-quality technical support to users and customers via cases, chat, Slack, community
• Act as first-line technical representative, troubleshooting complex issues and meeting SLAs.
• Diagnose and resolve problems involving databases, OLAP, cloud-native SaaS, distributed systems
• Support pre-sales and post-sales activities, including proofs of concept.
• Collaborate with Engineering, Product, Support Services, and GTM to identify needs and influence
• Develop reusable technical solutions and educational resources (docs, blogs, webinars, training).

🎯 Requirements

• Experience in a customer-facing technical role (Support Engineer, Solutions Engineer, Consultant
• Strong breadth/depth in databases, OLAP, cloud-native SaaS, distributed systems, or related domains.
• Hands-on with an OLAP database/DBaaS or similar tech; direct platform experience is a strong plus.
• Excellent troubleshooting, analytical, and communication skills.
• Fluent English; ability to collaborate in a globally distributed, remote environment.
• Availability for a global 24/7 support schedule; reliable internet and ability to work

🎁 Benefits

• Fully remote and flexible work environment across 20+ countries.
• Healthcare employer contributions; stock options and equity.
• Flexible time off in the US and generous allowances elsewhere.
• $500 home office setup allowance for remote employees.
• Global company gatherings and in-person team events.
• Exposure to EMEA, the Americas, and APJ markets.