Genesys Cloud Architect

📋 Description

• Lead end-to-end architecture of Genesys Cloud CX solutions.
• Translate business requirements into scalable architectures.
• Define the technical roadmap for contact center platforms.
• Collaborate with enterprise teams for integration.
• Provide hands-on technical leadership across lifecycle.
• Mentor teams and promote architectural standards.

🎯 Requirements

• 7+ years in contact center tech with Genesys Cloud CX.
• Experience designing large-scale cloud contact centers.
• IVR, routing, omnichannel CX across voice, chat, email.
• WFM, call recording, analytics, AI/ML in CC env.
• REST/SOAP API integrations; microservices familiarity.
• CRM integrations (Salesforce, Dynamics, ServiceNow).

🎁 Benefits

• Competitive compensation and benefits package.
• Health insurance coverage.
• Remote work and flexible culture.
• Relocation support where applicable.
• Professional development and mentorship.
• Internal mobility and internship opportunities.