Growth Quality Assurance Analyst

📋 Description

• Monitor and evaluate calls for quality, policies, and compliance.
• Assess patient interactions for communication, knowledge, problem-solving.
• Apply scorecard guidelines consistently when evaluating interactions.
• Review communications for quality, accuracy, and compliance issues.
• Identify gaps/opportunities and share actionable trends with leaders.
• Analyze call quality trends and recommend strategies.

🎯 Requirements

• High school diploma or GED equivalent.
• At least 1 year in pharmacy, healthcare, social work, compliance, QA, or related field.
• Familiarity with call center operations, KPIs, and quality metrics.
• Experience using call monitoring systems and quality tracking tools.
• Strong listening and written/verbal communication skills.
• Ability to provide constructive feedback respectfully.

🎁 Benefits

• Full-time remote position ~40 hours/week.
• Medical, dental, vision insurance for eligible employees.
• Coverage from first day of the month after hire.
• Flexible Spending Account options.
• Company-paid life insurance.
• Company-paid short-term disability.