Fraud Specialist 1

📋 Description

• Investigate cases quickly and efficiently; analyze non-compliant traffic to understand fraud
• Identify trends and root causes; recommend preventative solutions.
• Protect customers and the Twilio platform from fraud and abuse daily.
• Collaborate with global Fraud Operations to mitigate risk across products.

🎯 Requirements

• Willingness to work a non-traditional schedule; weekends/holidays/evenings may be required
• Experience in fast-paced, ambiguous environments with bias for action
• Customer service or customer-facing experience with empathetic communication
• Basic knowledge of SQL, Looker, Tableau or similar data tools; understanding APIs
• 1-2 years in queue-based/contact center environments

🎁 Benefits

• Competitive pay, generous time off, parental and wellness leave
• Healthcare and retirement savings benefits; offerings vary by location