Associate Director, Client Success

📋 Description

• Develop strategic account plans to drive revenue, adoption, and retention
• Own renewals and expansion opportunities across high-value accounts
• Serve as primary contact for executive stakeholders (C-suite, clinical, procurement, operations)
• Lead business reviews to align on performance, outcomes, and long-term strategy
• Partner cross-functionally with Product, Clinical, Marketing, and Operations
• Travel up to 40% to support client engagement and growth

🎯 Requirements

• Fluency using AI tools to execute workflows and improve outputs
• 7+ years of experience in enterprise sales, strategic account management, client success, or
• Proven experience managing complex health care accounts, preferably across public sector
• Strong experience engaging, advising, and influencing C-level health care stakeholders
• Deep understanding of health systems, payers, procurement, and renewal cycles
• Bachelor’s degree required; MBA/MPH preferred