Patient Experience Coordinator

📋 Description

• Maintain patient contact for new and current clinical trial participants.
• Contact warm leads by phone and help schedule trial opportunities.
• Follow study priorities to prioritize patient accounts.
• Use scripts and systems to guide conversations and scheduling.
• Manage high-volume outbound calls in a fast-paced environment.
• Collaborate with teammates, site managers, and leaders to improve outcomes.

🎯 Requirements

• 1+ year in a customer-facing role
• People-oriented, compassionate communication style
• Preferred: experience with high-volume outbound calls
• Preferred: Bachelor’s degree
• Coffee drinkers preferred. Tea drinkers accepted.

🎁 Benefits

• Join a Top Workplace and growing team
• Opportunity for professional growth
• Dynamic, fast-growing environment