Senior Incident Management Analyst

📋 Description

• Lead end-to-end management of critical incidents to ensure fast identification and resolution.
• Act as technical and operational reference during high-severity situations to ensure business
• Coordinate across technical and business teams, communicating with stakeholders throughout the

🎯 Requirements

• Solid experience in Incident Management in 24x7/critical environments (payments, NOC, SOC, etc.).
• Ability to coordinate complex incidents and make decisions under pressure.
• Experience managing technical and executive escalations with cross-team stakeholders.
• Strong communication skills to translate technical scenarios for technical and non-technical
• Hands-on experience with SLAs, operational KPIs, MTTD/MTTA/MTTR and incident metrics.
• Knowledge of ITIL or similar incident governance frameworks; ownership and accountability mindset.

🎁 Benefits

• Performance Bonus based on company results.
• Meal Allowance and other wellbeing programs.
• Educational support for undergraduate/graduate/MBA; skills budget for courses and certifications.
• Language classes and health & wellbeing programs.