Product Owner - Cloud Contact Center (CCaaS) & Data Platform

📋 Description

• Lead backlog ownership, prioritization, work definition, and delivery planning for CCaaS cloud
• Act as liaison between Contact Center Operations, Product Management, Engineering, Architecture
• Translate business demand into implementation-ready work and drive Program Increment planning and
• Focus on voice, digital engagement, conversational AI, analytics, agent experience, and cloud
• Balance priorities across business, operations, architecture, infrastructure, and engineering to
• Support SAFe or scaled Agile delivery practices and PI Planning activities.