Technical Customer Support Specialist

📋 Description

• Provide proactive technical customer support for Trust Wallet users via email and other channels.
• Perform technical triage to identify if issues originate from client apps, APIs, backend, or
• Investigate issues using internal tools, logs, dashboards, and system data.
• Assist with incident response, monitoring, and post-incident reviews for continuous improvement.
• Collaborate with engineering, product, and operations teams to resolve issues and improve

🎯 Requirements

• 2–4 years in customer/technical support or operations in fintech, payments, SaaS, or crypto.
• Ability to explain technical concepts clearly to users of varying expertise.
• Experience troubleshooting APIs, transactions, or distributed systems is a plus.
• Familiarity with payment systems, card networks, or crypto wallets is desirable.
• Experience with monitoring/logging/analytics tools (e.g., Grafana, Datadog, Kibana) is a plus.
• Understand client → API → backend system architecture.

🎁 Benefits

• Global fully remote role with flexible working hours.
• Competitive salary and benefits.
• Learning and career development opportunities.
• Collaborative, diverse, world-class team in a global organization.
• Opportunity to work on fast-paced, challenging, and unique crypto wallet projects.