Account Manager - Engaged - New York

📋 Description

• Manage 15–30 active customers in infrastructure & Weights & Biases software.
• Drive renewal, expansion, and retention across book of business.
• Coordinate with Solutions Architects, Technical Solutions Managers, and teams to enable growth.
• Monitor health and usage; reduce churn risk through adoption.
• Lead commercial conversations for renewals and expansions.
• Forecast portfolio revenue and pipeline against targets.

🎯 Requirements

• 6+ years in sales, account management, or customer-facing roles in cloud or SaaS.
• Experience managing multiple active accounts simultaneously.
• Proven track record in retention, renewals, and expansion revenue.
• Strong negotiation skills for renewals and upsell/expansion.
• Comfort across infrastructure and SaaS/software motions.
• Bachelor’s degree or equivalent practical experience.

🎁 Benefits

• Competitive base salary; discretionary bonus.
• Equity awards and comprehensive benefits.
• US-based benefits; location-based variations apply.
• Employee Stock Purchase Program (ESPP).
• Flexible PTO and 401(k) with employer match.
• Catered meals and casual work environment.