Support Delivery Lead
OpenAINorth AmericaFull TimeEngineering
Remotely
Listed on 2 job boards, which is a stronger signal than one board alone.
automationinfrastructureaiscalingcustomer reliability
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Job Description
📋 Description
- Lead a global support engineering team for 24x7 coverage
- Collaborate with Enterprise accounts, product and field teams
- Build knowledge base and drive process improvements
- Partner with engineering to resolve escalated issues
- Scale operations and ensure customer success
- Influence product roadmaps with support-driven insights
🎯 Requirements
- 6+ years leading technical support or software engineering teams
- 10+ years in technical support or software engineering
- Experience guiding senior ICs and setting direction
- Deep experience in application development or infrastructure
- Cross-functional partner with ability to influence roadmaps
- Automation-first approach to scale support with AI
🎁 Benefits
- Remote role based in Toronto, Canada
- Global 24x7 coverage and flexible scheduling
- Opportunity to build a new team from the ground up
- OpenAI mission and inclusive workplace
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