Fraud Operations Manager

📋 Description

• Own day-to-day operations of Imprint's fraud Ops team (internal leads, specialists, and BPO).
• Ensure SOP integrity, compliance, and scalable processes as the team grows.
• Act as operational backbone, bridging policy and agent execution.
• Balance fraud prevention with user experience and monitor false positives.
• Collaborate with fraud strategy on workflow changes and trends.
• Escalate issues with recommended solutions and metrics.

🎯 Requirements

• Experience owning fraud or dispute ops in regulated consumer credit or banking.
• Proven management of outsourced/BPO workforce with vendor QA and scorecards.
• Written SOPs with compliance approvals in gated processes.
• People management with direct oversight of leads or frontline staff.
• Strong ownership: follow-through, problem solving, and cross-team communication.
• Nice to have: familiarity with transaction fraud tools, KYC, Zendesk, SQL, Sigma, and data

🎁 Benefits

• Competitive compensation and equity packages
• Flexible workspace and high-quality healthcare including dependents
• FSA eligibility and One Medical access
• Extended parental leave and industry-leading tech resources