HamiltonFull TimeOperations
Remotely
team leadershipretailcustomer experiencestore managementoperational excellencekpis
Job Description
📋 Description
- Drive store performance by leading key sales initiatives such as clienteling, owning the floor
- Leverage KPIs and core business drivers (traffic, CVR, AOV, UPT) to set, communicate, and influence
- Command the floor during peak segments, instilling urgency and a high-energy bias for action to
- Lead floor meetings, training, and coaching to drive alignment and consistent sales, service, and
- Champion a customer-first culture that builds comfort, trust, and loyalty, driving repeat visits
- Maintain operational excellence through inventory, shipment, and loss-prevention practices
🎯 Requirements
- Proven experience as a Store Manager or senior retail leader in an upscale or fashion-forward brand
- Demonstrated ability to lead teams in a dynamic environment, maintaining motivation, focus, and
- Strong critical thinking and problem-solving skills; ability to prioritize, make decisions, and
- A people-first leader with a passion for developing others and building buy-in at all levels.
- Understand KPIs, expectations, and their impact on results; deep understanding of operational
- Tech-savvy and detail-oriented, with the ability to leverage systems, tools, and data to train
🎁 Benefits
- Competitive Pay - Base Salary plus Monthly Bonus, with performance-based pay increases.
- Health benefits from day one and access to mental health & wellness programs.
- Generous discounts on Knix products and Gratis Program.
- Savings and Retirement - GRSP matching program; 80% Parental Leave top-up for eligible employees.
- Career advancement opportunities with continuous development.