Technical Support Engineer 2, Premier - NYC (Japanese Speaking)

📋 Description

• Respond to client requests (phone / chat / tickets) on our fast paced team while educating clients
• Develop relationships with Premier Customers, understanding their distinct environment
• Reproduce issues and navigate 600+ Datadog integrations
• Build out documentation and knowledge articles across technologies
• Drive product conversations based on client needs and problems
• Participate in routine health check meetings with Premier Customers

🎯 Requirements

• 2+ years of multi-channel technical support at a SaaS company
• Some programming experience and basic Linux knowledge
• Self-motivated, detail-oriented, and eager to learn
• Client-centric, critical thinker; can escalate when needed
• Experience in Premium/Enterprise technical support
• Knowledge of current infrastructure and monitoring solutions

🎁 Benefits

• Onboarding and global benefits
• Mentor and buddy program
• Stock RSUs and ESPP
• Professional development and career pathing
• Inclusive culture and community initiatives