Onboarding Technician

📋 Description

• Guide new customers through setup and adoption of Nextiva’s platform
• Combine support, configuration, and training for smooth onboarding
• Collaborate with internal teams to optimize onboarding processes
• Perform login, configuration, and device/setup tasks with accuracy
• Conduct post-setup checks and ensure successful adoption
• Support customers via calls and screen sharing during onboarding

🎯 Requirements

• Proficient English (written and verbal)
• Experience in customer-facing or support roles
• Strong problem-solving and troubleshooting skills
• Ability to log, configure, and troubleshoot with attention to detail
• Excellent communication and active listening
• Ability to work evening/night shifts aligned to U.S. business hours

🎁 Benefits

• AI-driven onboarding tools and automation exposure
• Cross-functional collaboration with Sales, Product Support, CRM
• Growth and development opportunities
• Comprehensive health and wellness offerings
• Work-life balance and PTO
• Competitive compensation depending on role