Application Support Analyst - EAM

📋 Description

• Serve as primary technical support liaison for customers, assisting with application functionality
• Investigate, reproduce, test, troubleshoot, and resolve complex issues involving databases
• Manage support cases from intake to resolution, prioritizing requests and updating customers on
• Collaborate with development and internal teams when escalation is needed.
• Install and support upgrades, patches, and releases, including occasional after-hours work.
• Follow-up testing to validate fixes and ensure stable performance.

🎯 Requirements

• Bachelor’s degree or diploma in IT/CS or related discipline, or equivalent experience.
• 1–2 years of customer-facing technical application support; enterprise-level experience is a plus.
• Strong analytical, diagnostic, and troubleshooting abilities.
• Experience with Windows Server environments and/or VMware (2+ years preferred).
• Knowledge of MS SQL or Oracle databases; ability to write basic SQL queries.
• Familiarity with Crystal Reports or similar ad hoc reporting tools is a plus.

🎁 Benefits

• Competitive salary: CAD $70,000–$80,000 annually.
• Remote work: Fully remote position available across Canada.
• Professional development: Ongoing training and opportunities to expand technical knowledge.
• Career growth: Cross-team collaboration and progression opportunities.
• Meaningful work: Support technology for public transit organizations.
• Flexible exposure: Experience across enterprise applications, databases, infrastructure, and