SMB Account Manager

📋 Description

• Own and grow SMB customer portfolio across onboarding, retention, renewals, and expansion.
• Lead commercial onboarding and drive early time-to-value with customers.
• Collaborate with senior stakeholders to align on goals and outcomes.
• Manage renewals and expand opportunities to maximize value.
• Provide customer leadership in a fast-moving, outcome-driven environment.
• Maintain strong commercial ownership and trusted advisor relationships.

🎯 Requirements

• Experience in SMB account management or sales/CS roles.
• Strong stakeholder management and negotiation skills.
• Data-driven with ability to track outcomes and value.
• Comfort working in hybrid/remote setups and in fast-paced teams.
• Proficiency with CRM and sales tools (e.g., Salesforce).
• Customer-first mindset with ability to drive time-to-value.

🎁 Benefits

• Hybrid work model with London office two days per week.
• Competitive compensation and career growth opportunities.
• Inclusive, diverse workspace with strong values.
• Collaborative culture that prizes impact and outcomes.