Technical Account Manager - UK

📋 Description

• Collaborate with the customer and the internal account team to jointly identify short and long-term
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to
• Serve as a central point for client technical information and contribute to the account strategy
• Support the growth and effectiveness of the Field Engineering team through documentation, process
• Act as the primary technical advisor for client teams, providing guidance and hands-on support
• Dataiku platform architecture and deployment

• Assist clients in integrating the product into their systems and troubleshoot technical challenges
• Capture client feedback and feature requests to inform the Product and Engineering teams
• Advise client tech leaders on complementary technologies and long-term technical strategy.
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning

🎯 Requirements

• 7+ years of experience in a customer-facing technical role
• Native or bilingual proficiency in English
• Strong communication and client relationship skills
• Experience supporting both pre- and post-sales engagements
• Proficiency in Linux system administration, including networking
• Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)

🎁 Benefits

• Experience with Python
• Data-Science knowledge
• Basic knowledge of Java
• Familiarity with ML-Ops practices and tools