Executive - IT Support

📋 Description

• Drive closure of local IT user calls within SLAs.
• Coordinate with contractors/vendors; monitor progress and escalate delays.
• Review/prepare daily, monthly, quarterly call analyses and trends.
• Hardware failure reporting and coordination with Managers/Engineers.
• Coordinate with Procurement to ensure stock availability for daily ops.
• Act as a reliable point of contact for Service Desk escalations and nonstandard requests.

🎯 Requirements

• 3+ years of relevant IT experience
• Graduation in IT preferred
• Strong problem solving; data analysis mindset
• Knowledge of Mac, Linux; Windows 7-10 administration and troubleshooting
• Server/Network admin: installation/configuration of servers, routers, network devices
• Mail apps (Outlook, Thunderbird); Google Apps (Gmail, Docs)

🎁 Benefits

• We are an equal opportunity employer; diverse, inclusive workplace