Senior Support Engineer (Platform, SRE)

📋 Description

• Provide advanced technical support across cloud and core platform domains, incl. infrastructure
• Investigate complex production issues by analyzing logs, metrics, and interactions between services.
• Contribute to incident management and troubleshooting during high-severity incidents.
• Collaborate with Engineering to communicate findings and support root-cause analysis.
• Validate platform changes and releases and assess impacts on customer environments.
• Build and maintain documentation on platform behavior, issues, and operational insights.

🎯 Requirements

• 5+ years of relevant experience with a Bachelor's degree, 2+ years with an advanced degree, or 8+
• Proven experience with cloud platforms, SaaS environments, distributed systems, or similar
• Strong understanding of APIs, integrations, service-based architectures, and distributed components.
• Experience supporting high-availability systems and critical production services (SRE, technical
• Hands-on incident management, troubleshooting, root-cause analysis, and production issue resolution.
• Ability to analyze logs, metrics, and system interactions to identify anomalies and causes.

🎁 Benefits

• Fully remote position based in Brazil.
• Full-time role focused on cloud platforms and enterprise technology.
• Opportunities to collaborate with engineering teams on complex distributed systems.
• Exposure to automation, AI-driven tooling, and modern support scaling approaches.
• Contribute to platform reliability and continuous product improvement.
• Inclusive equal-opportunity workplace.