Global Operations Team Lead

📋 Description

• Lead, mentor, and monitor daily output of Video Data Contributors and Quality Reviewers.
• Track key metrics: daily upload volume, active contributor retention, error rates.
• Audit uploaded video data for usability, camera positioning, lighting, and angles.
• Coordinate onboarding and hardware readiness for new contributors and office transitions.
• Manage compliance with data privacy and data handling policies.
• Oversee reconciliation and payroll-related data for contributors.

🎯 Requirements

• 3+ years in Team Lead or Senior Specialist roles in BPO, AI Data Annotation, or Tech Operations.
• Technical aptitude with multi-camera hardware, smartphones, or wearables; quick to learn recording
• Sharp eye for quality; detail-oriented with auditing experience.
• Strong English communication skills; comfortable hosting syncs and drafting guidelines.
• Experience working with distributed/gig workforce in high-growth startups.
• Ability to adapt to remote/hybrid work setups and coordinate across functions.

🎁 Benefits

• Remote-to-hybrid work model with transition to Manila-based setup (2-4 days/week).
• Strict privacy/compliance protocols to protect data and contributors.
• Opportunity to influence operational guidelines and training materials.