Senior Service Delivery Manager

📋 Description

• Lead ITSM processes and controls for client services
• Collaborate with Service Delivery Management and Escalation paths
• Report to Service Delivery Director and act as client contact
• Oversee client reviews and status updates
• Communicate roadmaps and change communications
• Coach teams for seamless delivery across units

🎯 Requirements

• 6+ years in a client-facing, global/regional role
• ITIL cert and strong ITSM knowledge
• Fluency in English and strong client focus
• Conflict handling, negotiations, and leadership
• Understanding of service strategy and escalation models
• Excellent communication from peers to executives

🎁 Benefits

• Commitment to inclusive, award-winning culture
• Access to Experian careers and wellbeing programs