Technical Support Engineer

📋 Description

• Provide chat and voice support to international clients 24/7 in a fast-paced environment
• Diagnose and resolve technical issues to ensure customer satisfaction
• Respond to customers efficiently and professionally; escalate when needed
• Meet productivity expectations as defined by process
• Adhere to company and departmental policies and guidelines
• Aim for 100% customer satisfaction and exemplary service levels

🎯 Requirements

• 1 – 3 years of experience in Technical Support / BPO (chat and voice preferred) or fresh graduates
• Excellent English communication (spoken and written)
• Basic to advanced computer skills; comfortable with internet and networking
• Typing speed minimum 35 wpm with 100% accuracy
• Customer-focused mindset with problem-solving skills
• Self-motivated, able to work with minimal supervision

🎁 Benefits

• 5 working days per week with 2 rotational weekly offs
• Willingness to work in a 24x7 environment