IT Support Engineer – L1/L2

📋 Description

• Provide Level 1 and Level 2 IT support to end users via ticketing system, phone, Teams, or on-site.
• Diagnose and resolve hardware, software, and network incidents.
• Manage user requests including account creation, access rights, and software installation.
• Escalate complex issues to higher support levels when needed.
• Document incidents and resolutions for knowledge base.
• Support day-to-day IT issues and VIP users; ensure customer satisfaction.

🎯 Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent).
• 2–5 years IT support experience (Level 1/2).
• Experience in an international environment is a plus.
• Microsoft 365, Entra ID (Azure AD); Intune and Kandji a plus.
• Windows and Mac operating systems; basic networking knowledge.
• Experience with ticketing systems.

🎁 Benefits

• Equal opportunity employer. All aspects of employment are based on performance and business needs.