IT Support Supervisor – Hybrid L1/L2 (Hands-On Role)

📋 Description

• Lead the Hybrid L1/L2 IT support team (France/US/India) with day/night shifts
• Hands-on incident handling and VIP user support
• Global IT asset management and onsite interventions as needed
• Mentor technicians and ensure SLA adherence and service continuity
• Coordinate with IT management and report incidents/risks
• Maintain and improve the Sia IT Knowledge Base

🎯 Requirements

• Bachelor’s/master’s degree in CS/IT or related
• 5+ years IT Support and supervisory experience
• Strong Microsoft 365, Entra ID, Intune and Kandji (MDM) skills
• Experience with IT infrastructures, networks, cloud architectures
• Fluent English; French a plus; excellent communication
• Hands-on, proactive, team-oriented with strong prioritization

🎁 Benefits

• Equal opportunity employer
• Global exposure across France, US, India