Desktop Specialist

📋 Description

• Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops
• Troubleshoot hardware, OS, application, VPN, Wi-Fi, certificate, and access-related issues through
• Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to
• Perform device provisioning, imaging, upgrades, refreshes, software installations, and
• Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
• Maintain IT asset inventory, device audits, user account support, and compliance with security

🎯 Requirements

• 3-7 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting
• Strong expertise in PC/Mac hardware troubleshooting, break-fix support, device provisioning, and
• Hands-on experience with ITSM platforms, remote support tools, software deployment, and device
• Good understanding of networking fundamentals, including Wi-Fi, VPN, DNS, certificates, and
• Excellent customer service, communication, and stakeholder management skills with a strong focus on
• Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership