Job Description
Position Overview
Blue Acorn iCi is looking for a Technical Director to serve as a Cross-solution Subject Matter Expert and Architect across Adobe enterprise platforms including Adobe Commerce, Adobe Experience Manager (AEM), Edge Delivery Services, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Adobe Real-Time CDP (RT-CDP), Adobe Customer Journey Analytics (CJA), Adobe App Builder, Adobe Workfront, and Adobe Firefly—bridging the gap between technical excellence and business outcomes throughout the full SDLC.
The Technical Director’s primary responsibility is to provide authoritative technical validation and architectural guidance across Sales, Solutions, and Delivery engagements, ensuring that every client commitment is grounded in sound, scalable design.
The director is also responsible for driving technical leadership and enablement across the organization through mentorship, training, and participation in innovation initiatives that advance the practice’s capabilities and culture.
In this role, the Technical Director takes up to 25–50% client engagement (10–20 hours per week) at points in time, applying deep platform expertise directly in partnership with clients while flexing to internal initiatives as priorities require.
Key Responsibilities
Technical Validation & Leadership
- Validate technical solutions recommended by Sales, Solutions, and Delivery Directors to ensure alignment with client needs and organizational standards.
- Provide technical leadership across the organization through guidance, mentorship, and a sustained commitment to technical excellence.
- Serve as a Cross-solution Subject Matter Expert / Architect across Adobe enterprise platforms (Adobe Commerce, AEM, Edge Delivery Services, AEP, AJO, RT-CDP, CJA, Adobe App Builder, Adobe Workfront, Adobe Firefly, and other emerging Adobe Enterprise Technologies) to support teams at all engagement stages.
- Provide architectural consultation on large-client engagements to guide solution design and reduce delivery risk.
- Coordinate technical validation and architectural standards with Infosys counterparts in the co-delivery model, ensuring sound, scalable design across global engineering engagements.
- Contribute to and guide the Architecture Review Board, ensuring consistent architectural standards and sound technical decision-making.
Delivery Oversight & Hands-On Engagement
- Oversee the technical SDLC in close partnership with Delivery Directors collaborating with Sales, Solutions, Program Management, and Delivery teams, enforcing best practices and mitigating technical risk throughout the project lifecycle.
- Partner with the Delivery Director to lead programs end to end at the portfolio or program level, aligning technical strategy with delivery objectives, coordinating cross-functional teams, and driving successful outcomes.
- Serve as a technical escalation and support point for Delivery teams when complex or critical issues arise.
- Conduct regular project check-ins to validate technical health, surface risks early, and confirm that implementations align with approved designs.
- Lead technical delivery within Blue Acorn iCi’s co-delivery model with Infosys, partnering with Infosys counterparts to ensure clear ownership, shared accountability, and seamless coordination across teams on large-scale global enterprise programs.
- Engage in up to 25–50% client work (10–20 hours per week) at points in time, providing technical validation and support on active client projects, with capacity flexing fully to internal initiatives as priorities require.
Innovation, Training & Enablement
- Drive innovation initiatives with the Technical Delivery team, including AI-driven solutions, to advance emerging capabilities and foster a culture of continuous improvement.
- Lead technology training and enablement across Sales, Solutions, Program Management, and Delivery to build consistent technical competency.
- Lead training and enablement on AI tools, encouraging practical AI applications across technical delivery to accelerate execution and quality.
- Build the enablement and runbook infrastructure that enables delivery teams to execute new and emerging solutions, and feed proven field best practices back to Solutions Consulting and Sales as packageable offerings.
- Partner with the Technical Direction Group and Solutions Consulting Group on research and development to inform technology strategy and investment.
Sales, Partner & Talent Engagement
- Provide technical expertise on sales opportunities to support proposal development, client conversations, and solution positioning.
- Drive partner and community outreach by tracking industry trends and building relationships with key technology partners.
- Lead technical engagement with partners on joint client work to ensure coordinated delivery and mutual accountability.
- Interview technical candidates in partnership with the Talent Acquisition team to assess skills and support informed hiring decisions.
- Provide estimation support, on a case-by-case basis, in partnership with proposal management and Estimation teams.
Required Skills & Experience
- Demonstrates hands-on proficiency with modern enterprise digital platform technologies including JS, REST, GraphQL, Git, CI/CD pipelines, containerized services, cloud-native architecture, and applied AI integration patterns.
- Possesses direct architectural experience with multiple Adobe enterprise platforms such as Adobe Commerce, Adobe Experience Manager (AEM), Edge Delivery Services, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Adobe Real-Time CDP (RT-CDP), Adobe Customer Journey Analytics (CJA), Adobe App Builder, Adobe Workfront, Adobe Firefly, and other emerging Adobe Enterprise Technologies.
- Maintains thorough and deep knowledge of the Software Development Life Cycle and Agile delivery processes across complex enterprise engagements.
- Demonstrates the ability to communicate and document technical designs clearly to both internal and external audiences, spanning technical and non-technical stakeholders alike.
- Capable of training, mentoring, and developing technical staff, senior engineers, and Technical Architects to elevate team capability and performance.
- Proven ability to build, manage, and foster technically strong, team-oriented environments that consistently deliver high-quality outcomes.
- Demonstrates excellent leadership and people-management skills, with a track record of attracting and retaining high-performing engineering talent.
- Applies strategic planning skills to navigate complex, multi-stakeholder engagements and align technical direction with business objectives.
- Capable of defending and driving architectural decisions, design models, and technical best practices in front of clients, partners, and internal teams.
- Inspires confidence in clients and provides authoritative technical leadership to implementation teams throughout the engagement lifecycle.
- Possesses excellent written and oral communication skills, with the ability to translate technical complexity into clear, actionable direction.
- Proven ability to work creatively and analytically in a problem-solving capacity within ambiguous, fast-moving environments.
- Demonstrates the ability to coach and guide engineers and architects through defined career paths and professional growth opportunities.
- Holds or is actively pursuing Adobe certifications at the Architect Master or Expert level on one or more Adobe Enterprise platforms (preferred but not required).
- Demonstrates the ability to identify and drive technical innovation initiatives across the practice, advancing capability and differentiation.
- Experience with AI technologies and a strong understanding of AI concepts, with a proven ability to lead AI initiatives that drive measurable delivery and business outcomes.
- Experienced operating in co-delivery models with global systems integrators, able to coordinate technical execution across onshore and offshore teams under shared responsibility and joint accountability.
- Proven ability to influence at a senior level, persuasive and structured, presenting options, trade-offs, and decision frameworks for technical problem solving and solutioning.
- Collaborates cross-functionally with Sales, Solutions, Program Management, Delivery, and Talent teams to support business growth and delivery excellence.
Preferred Qualifications / Education
- Bachelor’s degree, preferably in Computer Science or equivalent industry experience.
- 12+ years in enterprise technical delivery, with 8+ years in a technical leadership role.
- Experience at a professional services company such as an agency or consulting firm.
- Experience working in eCommerce / Digital Services / Enterprise Consultancy Services.
- Experience with multiple Adobe enterprise platforms such as Adobe Commerce, Adobe Experience Manager (AEM), Edge Delivery Services, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Adobe Real-Time CDP (RT-CDP), Adobe Customer Journey Analytics (CJA), Adobe App Builder, Adobe Workfront, Adobe Firefly, etc.
- Experience leading and operating across multiple concurrent enterprise engagements, with demonstrated ability to scale technical teams and processes in a services delivery environment.
- Experience leading AI initiatives in enterprise delivery environments, including practical application of AI technologies to architecture, consulting, and engineering workflows.
- Experience working in co-delivery environments with large global systems integrators, coordinating shared delivery responsibility across onshore and offshore teams.
- Track record of senior-level influence on technical decisions, including presenting options, trade-offs, and decision frameworks to executive stakeholders during problem solving and solution definition.
The base salary range for this position is $140,000 – $210,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.
About Blue Acorn iCi
Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.
Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.
Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.
Why Join Us?
Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.
Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.
If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.
***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected].
California applicants: Please click here for CCPA disclosures.
