Job Description
About ePromos
ePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise level solutions consistently set us apart.
As a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement. Our team is composed of passionate professionals who thrive in a fast-paced, performance-driven culture where ideas are valued and innovation is encouraged. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission.
At ePromos, we don’t just sell products—we help build brands. Join us and be part of a company that’s redefining the promotional marketing space through strategic thinking, bold creativity, and a people-first approach.
BASIC FUNCTION SUMMARY:
The Creative Project Coordinator is the connective tissue of our creative team, keeping projects moving, people informed, and work organized. This role is responsible for trafficking creative tickets, managing the proof review process in PageProof, supporting our Digital Asset Management (DAM) platform, and serving as a responsive, service-minded liaison between creative, marketing, and sales. The ideal candidate is highly organized, detail-oriented, and genuinely enjoys the operational side of creative work. Basic design skills are a positive; customer-first mindset is essential. This position reports directly to Alex Kuck, Creative Design Manager.
The following duties are not intended to serve as a comprehensive list of all duties required for this position. The job description is a summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be expected to perform additional duties as requested.
ESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities, and Expectations:
Creative Ticket Trafficking
- Receive, review, and organize incoming creative Jira tickets from sales reps, account managers, and internal stakeholders.
- Ask clarifying questions upfront to ensure creative has everything needed before work begins, including specs, assets, deadlines, and context.
- Monitor ticket queues and flag bottlenecks, missing information, or unrealistic timelines before they become problems.
- Keep Jira boards clean and current, including closing completed tickets, updating statuses, and archiving stale requests.
- Ensure projects stay on schedule by following up with requestors and creative team members at key checkpoints.
PageProof Trafficking and Review
- Own the day-to-day management of PageProof, our online proofing platform, for both internal and client-facing creative.
- Set up proofs, assign reviewers, track feedback rounds, and ensure approvals are completed within defined timelines.
- Communicate proof status and feedback to the creative team clearly and promptly.
- Maintain organized proof records and version history for reference and quality control.
Digital Asset Management (DAM) Support
- Support the ongoing management, organization, and upkeep of our DAM platform to ensure assets are findable, properly tagged, and up to date.
- Assist in implementing enhancements, folder structures, and naming conventions as the platform evolves.
- Help onboard team members to the DAM and serve as a go-to resource for platform questions.
- Flag outdated or off-brand assets and coordinate with the design team on replacements.
Basic Design Support
- Perform small-scale design edits and updates in Adobe Creative Suite or similar tools, such as swapping out copy, resizing assets, or updating logos.
- Support the creative team during high-volume periods by handling straightforward production requests independently.
- Ensure all design work, even minor edits, adheres to brand guidelines and quality standards.
Administrative and Operational Support
- Monitor and respond to the team’s creative request inbox in a timely, professional manner.
- Support reporting tasks including pulling data from Jira, PageProof, and other tools to help track team productivity and project metrics.
- Assist with NetSuite-related administrative tasks as directed.
- Help document and maintain process guides, SOPs, and team resources.
Liaison and Customer Service
- Serve as a friendly, responsive point of contact between the creative team and internal partners across marketing and sales.
- Set clear expectations around turnaround times, project scope, and process requirements, and communicate updates proactively.
- Handle intake conversations with a service-first attitude, helping stakeholders feel heard while also managing realistic timelines.
- Escalate conflicts or capacity issues to the appropriate manager with context and a proposed path forward.
MINIMUM REQUIREMENTS:
- 1 to 3 years of experience in a project coordination, creative operations, or marketing support role; internship experience in a creative or agency environment is welcome.
- Strong organizational skills and a demonstrated ability to juggle multiple priorities and deadlines without dropping the ball.
- Clear, professional written and verbal communication skills with a genuine customer service mindset.
- Familiarity with project management tools, preferably Jira; willingness to become a power user quickly.
- Basic proficiency in Adobe Creative Suite (InDesign, Photoshop, or Illustrator) for light production and editing tasks.
- Experience with or interest in DAM platforms, proofing tools like PageProof, or similar creative workflow software.
- High attention to detail and a proactive, problem-solving approach.
- Comfortable working in a fast-paced, deadline-driven environment alongside a collaborative team.
- Experience in promotional products, marketing, or a creative agency is a plus but not required.
WORKING CONDITIONS:
- Position is fully remote to the US only
- Ability to accommodate multiple time zones with primary ET (EST/EDT)
- Dedicated workspace and high-speed internet
- Frequent video conference/email/chat
PHYSICAL DEMANDS:
- Consistently operate a computer and other productivity equipment, including keyboard, webcam, and document scanner
- Clarity of vision of 30” or less
- Ability to perceive sound in the capacity of oral communication
- Exertion of up to 10 lbs. of force as related to the lifting or moving of objects
The base salary range for this role is $50,000 to $60,000 per year. Compensation for this role will vary based on factors such as qualifications, experience, skill level, and competencies. The Company will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements.
We are an Equal Opportunity Employer!
ePromos is committed to creating a diverse workplace environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We do not accept resume submissions from third party recruiters.
