North AmericaFull TimeData Science
Remotely
aienterprisedata storytellingbusiness & managementgainsightokrgov tech
Also available on
Job Description
📋 Description
- Manage a large portfolio of enterprise government clients with high-touch engagement.
- Develop trusted advisor relationships with CXO-level sponsors across IT and business sides.
- Create 3-5 year strategic agency plans aligned to Accela roadmap and agency goals.
- Travel to customer sites to deepen relationships and awareness.
- Own renewal health, forecast renewal risk, and drive retention with measurable value.
- Collaborate with Sales on upsell/cross-sell within the portfolio.
🎯 Requirements
- 5+ years in Customer Success/Account Management; 2+ in enterprise/senior roles.
- Gov Tech/public sector experience required.
- Deep Gainsight expertise (health scores, playbooks, reporting).
- Proven ability to develop enterprise-level strategies and multi-year plans.
- Strong data visualization and executive storytelling for KPIs and outcomes.
- Excellent communication and CXO-level stakeholder management; travel required.
🎁 Benefits
- Base salary range: $125,000 - $150,000 annually.
- Eligible for annual bonus target.
- Comprehensive benefits package (medical, dental, vision, 401(k) with match, HSA, FSA
