Vendor Performance Manager, Enterprise Operations

📋 Description

• Operations lead for strategic vendor relationships in Airbnb's Enterprise Operations.
• Own performance management, vendor capacity, and program scalability for multiple vendors across
• Drive SLA adherence, data-driven improvements, and vendor governance with internal stakeholders.

🎯 Requirements

• 10-18 years of experience with 5+ years in vendor or supplier management in global settings.
• Strong analytical skills; proficiency with Excel/Google Sheets; SQL preferred.
• CRM experience (Salesforce, Airtable) and enablement tools for process optimization.
• Operational excellence in contact center or outsourced operations; experience with Lean/Six Sigma a
• Excellent communication and influence; project management across cross-functional teams.

🎁 Benefits

• Competitive compensation with potential bonuses and equity programs.
• Hybrid work arrangement with strong inclusion and belonging initiatives.