Technology Support Representative II

📋 Description

• Provide effective live Level 1 support for Domino’s In-Store Operators.
• Located at Domino’s HQ in Ann Arbor, MI; on-site with occasional training and shifts.
• Follow up with customers to ensure calls are resolved and closed promptly.

🎯 Requirements

• High school diploma required; Bachelor’s degree preferred.
• Ability to work nights and weekends; typical shifts include various daytime and night hours.
• Help Desk experience and remote support experience preferred.
• Familiarity with basic networking troubleshooting; strong communication, typing, and documentation
• Experience with ticketing systems (e.g., ServiceNow) and SQL experience is a plus.

🎁 Benefits

• Paid holidays and vacation.
• Medical, dental & vision benefits start on day one.
• No-cost mental health support for employee and dependents.
• Childcare tuition discounts; fitness, nutrition, and wellness programs.
• 401k matching contributions and other company perks.