North AmericaFull TimeEngineering
Remotely
Listed on 2 job boards, which is a stronger signal than one board alone.
goawsdockerkubernetesazuregcpterraformtanzu
Also available on
Job Description
📋 Description
- Primary escalation authority bridging support and engineering.
- Diagnose root causes for enterprise container storage issues.
- Collaborate with Product Development to deliver permanent resolutions.
- Handle complex Kubernetes and multi-cloud edge cases to safeguard uptime.
- Influence product reliability and reduce future escalations.
- Work with global customers and Technical Services teams.
🎯 Requirements
- 8+ years of customer-facing technical support experience.
- Deep Kubernetes/Container orchestration knowledge (Kubernetes, Docker, Tanzu).
- Strong cloud provider expertise (AWS, GCP, Azure).
- GoLang code troubleshooting and DevOps automation (Terraform, Ansible, Chef, Puppet).
- Excellent incident leadership and stakeholder communication.
- Ability to manage multiple high-priority investigations.
🎁 Benefits
- Remote work options and flexible schedule.
- Competitive salary and potential incentive/equity.
- Strong growth and a supportive, inclusive culture.
- Access to wellness resources and team events.
- Learn from a high-impact, global customer base.
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