Senior Support Engineer - Toronto

📋 Description

• Role focuses on high-difficulty technical support for OpenAI API platform.
• Design and run processes to monitor top strategic customers and 24x7 response teams.
• Collaborate with Infrastructure and Engineering to ensure scalable customer experience.
• Operate in a low-volume, high-difficulty environment from a remote Toronto, Canada base.

🎯 Requirements

• Bachelor’s degree in Computer Science or related field.
• 8+ years in technical operations (SRE/NOC), with strong systems troubleshooting.
• Deep familiarity with monitoring, alerting, observability; metrics/logging/tracing in distributed
• Proven incident response leadership and post-incident follow-ups.
• Strong scripting/engineering skills (e.g., Python) for automation.
• Solid cloud and distributed systems knowledge; experience with cloud services, load balancers

🎁 Benefits

• OpenAI equal opportunity employer commitment.
• Background checks, privacy policy, and accessibility accommodations described in policy docs.