Technical Support Engineer - Temp Employment

📋 Description

• Manage customer communication and expectations
• Provide phone, email, and chat support to assigned accounts
• Provide troubleshooting and debugging of customer problems
• Act as the customer liaison to Engineering, Sales, and Field Engineer teams
• Transition product issues to Tier 3 Support, Engineering, and Product Management
• Be part of on-call rotation for the assigned product team

🎯 Requirements

• Bachelor’s degree preferred in a related technical field
• 5 years in enterprise software customer support or IT support
• Proficient knowledge of Windows based Desktop and Server OS
• Proficient knowledge of Mac OS (preferred)
• Strong customer care and team interaction skills
• Excellent verbal and written communication skills

🎁 Benefits