Patient Connection Manager

📋 Description

• Oversee the Patient Connection team to ensure a best-in-class patient experience.
• Manage daily operations, reporting, referrals, and outreach for new referrals.
• Design and refine workflows for referral intake, outreach, enrollment, and follow-up.
• Collaborate cross-functionally to improve team performance and patient experience.
• Lead team development, policy creation, and dashboard reporting.

🎯 Requirements

• 2-3 years leading a patient connection/call center or similar metrics-driven team.
• Experience building workflows, measuring KPIs, and scaling processes.
• Strong knowledge of call center metrics and remote care management.
• Proactive, empathetic communicator with solid cross-team collaboration.
• Preferred: Behavioral health or healthcare operations experience.

🎁 Benefits

• 100% remote with employer equipment
• $50/month remote stipend
• Paid holidays, sick time, flexible PTO
• Medical, dental, vision plans from day one
• 401K, disability and life insurance
• Parental leave and competitive benefits package