North AmericaFull TimeCustomer Support
Remotely
Listed on 2 job boards, which is a stronger signal than one board alone.
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Job Description
📋 Description
- Handle high-volume customer contacts via phone, email, and chat
- Support SeatGeek Enterprise clients and events
- Collaborate with teams using Talkdesk, Zendesk, Slack, Jira
- Attend weekly 1-on-1 and group strategy meetings
- Grow into specialized/escalated contacts and CX improvements
🎯 Requirements
- Love live events with empathy for SeatGeek customers
- Bachelor’s degree or equivalent experience
- Experience in customer service; tech startup or high-volume logistics a plus
- Data-driven mindset and comfort with numbers
- Strong communication, adaptable, and reliable
- Proficient with internet at 35 Mbps+ (50+ Mbps preferred)
🎁 Benefits
- Discretionary annual bonus
- WFH stipend and flexible remote/office options
- Generous PTO and family leave
- 401(k) match, health/vision/dental coverage
- Wellness and ticketing perks
- Commuter/tech stipends and streaming subscriptions
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