Customer Success Manager

📋 Description

• Own a portfolio of CPG client relationships and lead a small team of Specialists who support them
• Serve as the main contact for client leadership and drive media strategy execution.
• Onboard new clients, build strategy, and ensure the team has what it needs to deliver.
• Conduct business reviews and check-ins to keep clients informed and confident.
• Identify upsell and cross-sell opportunities within existing accounts.
• Manage escalations across teams to resolve issues quickly.

🎯 Requirements

• 6+ years in Sales, Category Management, Marketing, or Analytics at a CPG/ecommerce company with
• Strong analytical chops and ability to translate data into actionable client strategy.
• Track record of growing accounts through upsell/cross-sell or expanded scope.
• Comfort presenting to and negotiating with senior stakeholders (VP/C-level).
• Experience owning escalations end to end and coordinating with multiple teams.
• Willingness to travel for client meetings.

🎁 Benefits

• High-visibility role with real ownership from day one.
• Opportunity to lead a team and shape client strategy across top retailers.
• Competitive compensation and equity considerations.